Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Pottery will be glazed and fired and ready for collection in a week under normal circumstances.  During hot weather this can take longer due to the kilns cooling time, please check if you are unsure before making the journey to collect.

Gift Vouchers are non-returnable. To complete your return, we require a receipt or proof of purchase.

If you have a query about the finish on your pottery please do let us know.  We will always do what we can to help. The ceramics materials we work with are natural and sometimes unpredictable, and a hand made process will not achieve a perfect finish, and a factory finish is usually impossible.

In the event of loss or damage occurring during the glazing or firing process, Kiln Workshop accepts no responsibility or liability for claims for compensation in relation to emotional distress, disappointment, or trauma. The purchaser agrees that Kiln Workshop shall be liable only for the cost of replacement and/or refund to the original value of the item, should an item be damaged in the firing process. 

Occasionally pieces can crack in the kiln, we fire to 1040 degrees and clay/glaze is a natural material.  In the rare event of this happening we will offer you a refund or voucher to the value of the original item, whichever you prefer. 

We hold no responsibility for items damaged once they have left the premises. All pottery is fragile and may chip and break during normal use.  It is advised not to place pottery items in a dishwasher and to hand wash only, and not microwave pottery. All pottery glaze will craze over time, and high heat will accelerate this process.

 

Please note if items not collected after a 6 week period, we reserve the right to re-home items without notification.

RETURN BY HAND

To return your product, you should bring it to Kiln Workshop, 63 North Road, Bristol, BS6 5AD, United Kingdom.